GJ
Goitseone J
1 reviews | Active since May 2025
20 May 2025, 11:37
Bad Service and harassment of clients
This serves to express my displeasure regarding how Cartrack is treating the cancellation of my contract. I've had contract with Cartrack for two vehicles for a period of over four (4) years which then extended to about twelve (12) months, month to month contract. I paid for my dues religiously over the term of the contracts and never missed a payment including during the month to month contracting. I decided to terminate the contracts in writing using their email address which they provided me with, and that was after careful consideration of their service and after some of the concerns that i raised with them were not addressed. This company opted not to terminate my contract with them and continued to debit account, even when i reversed their debit they would change the debit order dates and debit order amounts just so they could get something from account. I have reminded them throughout their calls that i have terminated their contracts and that i am now utilising the services of another company but months and months afterwards they still regard me as their client and they continue to invoice me.
Helpful (0)
Replies (6)0
Replies (6)
Cartrack's replyOfficial
20 May 2025, 11:52Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply20 May 2025, 11:52
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
GJ
Goitseone J's updateReviewer Update
22 May 2025, 16:07I have been contacted by Catrack following the publication last time regarding what I referred to as "bad service and harassment of clients". The purpose of their call was aimed at refuting the fact that I have served them with a notice to terminate the contract, and to further perpetuate their harassment. I will in the next few days provide detailed insight of the termination of the contract and their response at the time, and i will also provide info to support what I meant by the harassment of clients.
GJ
Goitseone J's update22 May 2025, 16:07
Reviewer Update
I have been contacted by Catrack following the publication last time regarding what I referred to as "bad service and harassment of clients". The purpose of their call was aimed at refuting the fact that I have served them with a notice to terminate the contract, and to further perpetuate their harassment. I will in the next few days provide detailed insight of the termination of the contract and their response at the time, and i will also provide info to support what I meant by the harassment of clients.
Cartrack's replyOfficial
23 May 2025, 16:38Good day Goitseone,
We hope this message finds you well.
Please be advised that we have made several attempts to contact you regarding your complaint in order to assist with the investigation. However, we have not received the necessary information from you to proceed, and it has been noted that calls have been disconnected prematurely.
To effectively address and resolve your concerns, we kindly request that you provide accurate information and engage with us during the investigation process. This will enable us to determine if any errors have occurred on Cartrack’s part and take appropriate corrective action.
We look forward to your prompt response so that we may assist you further and bring this matter to a satisfactory conclusion.
Kind regards,
We hope this message finds you well.
Please be advised that we have made several attempts to contact you regarding your complaint in order to assist with the investigation. However, we have not received the necessary information from you to proceed, and it has been noted that calls have been disconnected prematurely.
To effectively address and resolve your concerns, we kindly request that you provide accurate information and engage with us during the investigation process. This will enable us to determine if any errors have occurred on Cartrack’s part and take appropriate corrective action.
We look forward to your prompt response so that we may assist you further and bring this matter to a satisfactory conclusion.
Kind regards,
Cartrack's reply23 May 2025, 16:38
Official
Good day Goitseone,
We hope this message finds you well.
Please be advised that we have made several attempts to contact you regarding your complaint in order to assist with the investigation. However, we have not received the necessary information from you to proceed, and it has been noted that calls have been disconnected prematurely.
To effectively address and resolve your concerns, we kindly request that you provide accurate information and engage with us during the investigation process. This will enable us to determine if any errors have occurred on Cartrack’s part and take appropriate corrective action.
We look forward to your prompt response so that we may assist you further and bring this matter to a satisfactory conclusion.
Kind regards,
We hope this message finds you well.
Please be advised that we have made several attempts to contact you regarding your complaint in order to assist with the investigation. However, we have not received the necessary information from you to proceed, and it has been noted that calls have been disconnected prematurely.
To effectively address and resolve your concerns, we kindly request that you provide accurate information and engage with us during the investigation process. This will enable us to determine if any errors have occurred on Cartrack’s part and take appropriate corrective action.
We look forward to your prompt response so that we may assist you further and bring this matter to a satisfactory conclusion.
Kind regards,
GJ
Goitseone J's updateReviewer Update
26 May 2025, 15:40It is shocking to say the least that a company like Cartrack would pretend not to have any recollection/records of the communication they had with a client, especially against the backdrop of their persistent messaging that their calls are recorded and in light of their written responses to their clients. I would first like to correct my earlier indication that i have had contracts with them for a period of about four (4) years, I was contracted with them from 20016 until 2024 which makes it about a period eight year, and this could be the explanation regarding their determination to hold on to me through every means possible.
I served this company with a notice to terminate the contract on 2024/10/09 and the same day i received a call from one of their consultants to acknowledge this same notice to terminate the contract. I followed this up the following day on 2024/10/10 with a resubmission of the notice to terminate the contract, this was acknowledged and responded to by their official the same day and in all instances i was using their email address viz ***. I am limited by legalities with regards to naming these officials that were in contact with me. They served me with a notice to terminate their services on 2024/12/09 within ten (10) which i gladly accepted but they never did.
I have been reversing their debit orders since November 2024 but to date they are still threatening me with terminating their services. I continued to resubmit the same notice to terminate on 2024/12/09 and on 2024/12/11 and again it was simply ignored.
It is suspicious in my opinion that this company wants to keep clients in their books at all cost without any regard of whether the clients are happy with their services or not. I will provide more insight with regard to their officials that were in contact with me, and again will provide more insight in terms of what i referred to as harassment of clients. It should be noted that throughout my engagement with Cartrack, i made use of the email address which i registered with them and they also contacted me on the same number which i never changed.
I served this company with a notice to terminate the contract on 2024/10/09 and the same day i received a call from one of their consultants to acknowledge this same notice to terminate the contract. I followed this up the following day on 2024/10/10 with a resubmission of the notice to terminate the contract, this was acknowledged and responded to by their official the same day and in all instances i was using their email address viz ***. I am limited by legalities with regards to naming these officials that were in contact with me. They served me with a notice to terminate their services on 2024/12/09 within ten (10) which i gladly accepted but they never did.
I have been reversing their debit orders since November 2024 but to date they are still threatening me with terminating their services. I continued to resubmit the same notice to terminate on 2024/12/09 and on 2024/12/11 and again it was simply ignored.
It is suspicious in my opinion that this company wants to keep clients in their books at all cost without any regard of whether the clients are happy with their services or not. I will provide more insight with regard to their officials that were in contact with me, and again will provide more insight in terms of what i referred to as harassment of clients. It should be noted that throughout my engagement with Cartrack, i made use of the email address which i registered with them and they also contacted me on the same number which i never changed.
GJ
Goitseone J's update26 May 2025, 15:40
Reviewer Update
It is shocking to say the least that a company like Cartrack would pretend not to have any recollection/records of the communication they had with a client, especially against the backdrop of their persistent messaging that their calls are recorded and in light of their written responses to their clients. I would first like to correct my earlier indication that i have had contracts with them for a period of about four (4) years, I was contracted with them from 20016 until 2024 which makes it about a period eight year, and this could be the explanation regarding their determination to hold on to me through every means possible.
I served this company with a notice to terminate the contract on 2024/10/09 and the same day i received a call from one of their consultants to acknowledge this same notice to terminate the contract. I followed this up the following day on 2024/10/10 with a resubmission of the notice to terminate the contract, this was acknowledged and responded to by their official the same day and in all instances i was using their email address viz ***. I am limited by legalities with regards to naming these officials that were in contact with me. They served me with a notice to terminate their services on 2024/12/09 within ten (10) which i gladly accepted but they never did.
I have been reversing their debit orders since November 2024 but to date they are still threatening me with terminating their services. I continued to resubmit the same notice to terminate on 2024/12/09 and on 2024/12/11 and again it was simply ignored.
It is suspicious in my opinion that this company wants to keep clients in their books at all cost without any regard of whether the clients are happy with their services or not. I will provide more insight with regard to their officials that were in contact with me, and again will provide more insight in terms of what i referred to as harassment of clients. It should be noted that throughout my engagement with Cartrack, i made use of the email address which i registered with them and they also contacted me on the same number which i never changed.
I served this company with a notice to terminate the contract on 2024/10/09 and the same day i received a call from one of their consultants to acknowledge this same notice to terminate the contract. I followed this up the following day on 2024/10/10 with a resubmission of the notice to terminate the contract, this was acknowledged and responded to by their official the same day and in all instances i was using their email address viz ***. I am limited by legalities with regards to naming these officials that were in contact with me. They served me with a notice to terminate their services on 2024/12/09 within ten (10) which i gladly accepted but they never did.
I have been reversing their debit orders since November 2024 but to date they are still threatening me with terminating their services. I continued to resubmit the same notice to terminate on 2024/12/09 and on 2024/12/11 and again it was simply ignored.
It is suspicious in my opinion that this company wants to keep clients in their books at all cost without any regard of whether the clients are happy with their services or not. I will provide more insight with regard to their officials that were in contact with me, and again will provide more insight in terms of what i referred to as harassment of clients. It should be noted that throughout my engagement with Cartrack, i made use of the email address which i registered with them and they also contacted me on the same number which i never changed.
Cartrack's replyOfficial
28 May 2025, 12:12Good day Goitseone,
Once again, thank you for reaching out and sharing your concerns with us. We truly want to help resolve this matter to your utmost satisfaction.
To do so, we kindly ask if you could provide any proof of when cancellation was requested. This will enable us to understand your situation better and work towards a fair and timely resolution.
We appreciate that this may be inconvenient, and we’re here to support you through the process. Please note that your cooperation will greatly assist us in assisting you.
Thank you for your understanding, and we look forward to your response.
Kind Regards,
The Cartrack Team.
Cartrack's reply28 May 2025, 12:12
Official
Good day Goitseone,
Once again, thank you for reaching out and sharing your concerns with us. We truly want to help resolve this matter to your utmost satisfaction.
To do so, we kindly ask if you could provide any proof of when cancellation was requested. This will enable us to understand your situation better and work towards a fair and timely resolution.
We appreciate that this may be inconvenient, and we’re here to support you through the process. Please note that your cooperation will greatly assist us in assisting you.
Thank you for your understanding, and we look forward to your response.
Kind Regards,
The Cartrack Team.
GJ
Goitseone J's updateReviewer Update
30 May 2025, 08:54Go into my profile if you have one like you normally claim, for the security of my assets you should be having every record of my communication with you i.e. calls and emails. I went further to explain that the termination notice was acknowledged and responded to by your accounts department officials viz Noleen, Malusi just to mention a few.
I don't have any agreement with you to keep your records, and your clumsy investigation if there was any ought to have easily picked up this information.
I don't have any agreement with you to keep your records, and your clumsy investigation if there was any ought to have easily picked up this information.
GJ
Goitseone J's update30 May 2025, 08:54
Reviewer Update
Go into my profile if you have one like you normally claim, for the security of my assets you should be having every record of my communication with you i.e. calls and emails. I went further to explain that the termination notice was acknowledged and responded to by your accounts department officials viz Noleen, Malusi just to mention a few.
I don't have any agreement with you to keep your records, and your clumsy investigation if there was any ought to have easily picked up this information.
I don't have any agreement with you to keep your records, and your clumsy investigation if there was any ought to have easily picked up this information.