Bad service and bad attitude from the employees

Failed to look for my vehicle, which I reported 10 minutes after being ******. Just asked them to track it but they failed to assist insisting that they want a case number. What's the use of inserting a tracker if one still needs to go to SAPS and wait for a case number that takes 24 hours to come out??? the staff was very rude towards me, yet now they want to deduct money, for what exactly because the vehicle is gone????

To think I have another vehicle with their tracker and I'm unable to cancel because of their contract, sickens me..... lesson learned i will never in my life use this company