Bad Service

I called in, in October to ask about the packages Cartrack offers I stated I wanted the offer that goes for R129 and then I had the one that goes for R199 installed. So I basically had a wrong unit installed in my vehicle and I only got to realize after the second debit order went off.

I then took the initiative to call twice on both occasions I was thrown from pillar to post and I feel that this matter is not being dealt with in a timely manner because the next debit order that will go off my account is not the one that I had planned and budgeted for.

So I would like to kindly ask that my case be handled by someone who will actually do something that has ground because now I am currently waiting for Khethiwe who is the person who was initially assisting me with my contract yet its been 3 weeks now trying to solve this issue with no luck to my satisfaction. As a company you can't have me speak with 5 people not even one of them can assist me.