BAD SERVICE

Aluglas has a fleet of 12 vehicles with Cartrack, and we have been trying to add trackers to 2 new vehicles for the past 3 weeks. Four appointments were made, and four times the technicians failed to come. It was escalated to no avail. Today was the 5th appointment, and again, a no-show. This is the excuses by our "account manager" prior to today's fitment

Firstly, please accept my sincere apologies that the required fitment did not take place as scheduled once again. I made several attempts to contact the appointed technician to reconfirm his arrival; however, I was unfortunately unable to reach him until recently.

Following discussions with my management team regarding this matter, I have escalated the case for further intervention.

As a final measure, I will be handing the arrangement process over to our Escalations Department. They will conduct a thorough investigation into the repeated instances of technicians failing to attend the scheduled appointments and will take the necessary steps to ensure that the fitment is confirmed and completed as soon as possible.

I understand the inconvenience this has caused and appreciate your patience and understanding while we work towards a resolution.

Should you require any further assistance or information in the meantime, please do not hesitate to contact me. Otherwise, a representative from our Escalations Department will be in touch with you.