Bad service

It has been exactly a month from my last review (1 September 2024) I was called by car tracker the day after regarding funds that needed to be sent to me due immediate cancelation of misunderstood sales before the commencement of the month begun of " service" renewal of warranty of cartracker . With immediate effect I purchase new vehicle and I informed them , I was told by quality assurance personnel her boss granted - refund within 21-30days. I have still not recieved my refund of R404 and a further R400.. was deducted from my account!! I'm beyond done as I can not even get a reference number!