LW
Luckeen W
1 reviews | Active since Dec 2019
20 Jun 2020, 15:36
BAD SERVICE
The service is really terrible - I called in to make a few enquiries twice in one week. I was transferred between 7 different agents and still never received the help I needed. I was on the line + 30 min on both days I called being transferred. Car track agents all they know what to say is “sorry ma’am let me transfer you to the correct agent” . The information communicated to the agents by car track is not received as delivered. I’m highly mad regarding the service I’ve received
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Replies (2)
Cartrack's replyOfficial
22 Jun 2020, 08:19Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply22 Jun 2020, 08:19
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
LW
Luckeen W's updateReviewer Update
25 Jul 2020, 05:08How are you planning to resolve the matter?
LW
Luckeen W's update25 Jul 2020, 05:08
Reviewer Update
How are you planning to resolve the matter?