Bad Service

I've been trying to get through to the Scheduling department for the past 3 hours with no luck, my insurance company said that you would call me to arrange installation of the device, you didn't, i took my time to call you guys and arrange installation, but you didn't pitch after i made time for you guys, quick to say i should pay R650 should i miss the appointment, how much will you f****n pay me for wasting my time and airtime, what happened to FCR, now i have to wait on the line while I'm going through 68 people who can't f****n assist, what bull**** service is this?????