Bad Service

I regret the day i took a device from Cartrack. Their service is so bad and Technicians are rude to clients. I had to wait for almost 3 weeks for them to come and switch the device from the old car which i sold. They sent me SMS confirming that they will come on the 28/07/2020 for fitment, but it was just a way for them to play around. The following day i received an SMS saying the unit was tested and is working. Of that made me to call them 3 times that same week trying to find out whats happening but they kept saying that someone will call me back. Well the device was finally installed on the 07/08/2020 by that time the car was 500km away for me, i asked the technician to request his colleagues to send me the certificate when he submits his work done report so that i could send it to me insurance company. His response was "He won't do it, it's not his job description. I must just wait for my wife to come back to Gauteng after a week so that i can scan the handwritten copy". The copy which is not even clear. As if they haven't made my day to be bad enough another one of they consultant calls to rubber it in on the same day, ended up dropping the phone as i was considering cancelling. When i asked what was going to happen should have the recent car be ****** on the 12/08/2020, i was told "It's not their problem". I really wonder if all they care about is money or making sure that our properties are safe.

I will never recommend CarTrack to anyone