Bad service

I have registered with car track for about 3 months now then they debited twice on the 1st month tot myb it's the activation fee. Then everything was fine I could even see my car on the app. This week I got a call from fortunate she suggested that I get a car watch activation fee that was R21 a month, I didn't have a problem with it but she just hanged up on me same day. The next day she called me again stating that we didn't finish with our call yesterday now I am getting confused I told her to leave it, its fine either way I can manage to see the vehicle on the app. Now all off the sudden I can't log into my app seems like they have logged me out when I call their customer care service they are busy transferring my call from here to there without answers. Am soo disappointed with their services