Bad service

I had a three years contract with cartrack which I signed in 2018 and then my car was ****** in 2019/08/29. After I discovered that I can't find my car where I had parked it, I contacted the Cartrack and reported the incident and me to go and reportat the police station. Later on that very same day they called and I was told that they just found the tracker but not the car and that they are still searching for it. After some few days they told me to apply for a recovery warrant of R150 000 which I did then I was told to wait for 60 days. Then I received an email from them that my application has been declined in which they told me that the reason was that I did not check if the tracker was working within three months. I then sent them an emailing informing them that I did checked the tracker which was working and they also proved it because they found their tracker and not my car. That's when I tried to find a lawyer which he app**** on ombudsman and he told me that we should wait for a reference email. Now I can't get reach of the lawyer because he doesn't reply to my calls and WhatsApp messages for about a year now. That is why I need your attention and assistance.

Email: *** Cell no.: *** Id no.: *** Name: Lusanda Mlobeli Address: 1019 Boiketlong Sebokeng 1983