Bad service

Very bad service I m the account holder but they flag my husband as bad payer when I give them my husband id number they admitted they don't have record of him as client I try to explain and ask but why put him on ITC no answer and help from their site I also speak to a Keegan In leagel department but no luck keep promise they get back to me this is going now for 7 months with no luck we are so frustrated with car track and the unqualified people working at cartrack waiting for emails 2-3 days and we keep calling for salutations but no luck and believe it or not our account is up to date payed!!