Bad service

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After being with this company for 5 years and a couple of months, I later ventured into the bike business and made a big mistake by signing up with them to install their tracking devices. I called the company in September 2024 to test all 4 devices for 2 cars and 2 bikes, and they couldn’t track my bikes. We then scheduled a technician to come over, but no one showed up to date. After numerous attempts to get help and zero responses to my emails, I decided to cancel. Now, I’m being charged for a cancellation for something that never worked, yet they were debiting my account numerous times. I therefore decided to reverse the debit order in February 2025. These people call me every day to follow up on the amount due, and if they mention the cars, I’m happy to pay because it's working. However, for the bikes, I won’t pay until the issue is resolved or canceled.

This company is a no-go zone for bike tracking devices. I’ve escalated the issue to Xolani, the team leader in the scheduling department, Tracy Khumalo in the accounts department, and Bohlale Mosia, who said he escalated it, but still no response. The same energy you use to follow up on the amount due should be directed at assisting a loyal customer who has been complaining since September.

I honestly wouldn’t conclude in cancelling if I received the same service for the car on the bikes as well.