Bad Service

When I joined Cartrack the consultant explained the various products they have and the benefits. I took the highest they had coz I was told that it would be wise choice as the fleet management plus is the best there will be on the lookout 24/7 and all suspicious activities will be alerted to me. I’ve taken my battery out more than 10 times but Cartrack has not notified me not even once they couldn’t even see that on their system. I’ve taken long distances but they haven’t called just to check if I’m the driver. I’ve exceeded the speed limit and still nothing. The worst was that the metro towed my car while I was in the store when I saw that my car is missing I couldn’t track it down on the app and there was no alert as well. I laid a complaint directly to Cartrack the consultant said that the reason why there was no alert was because there was no one tempering the tracking device. Then she did a quick refresh then only I could see the movement on the app that was a day or two after the incident occurred. How doesn’t Cartrack see that my vehicle was moving with the ignition off. I told them that I feel very unsafe as they saying that they only notify when there’s someone tempering the device. That was what I heard when they explained the features and benefits before I joined. I requested them to cancel my contract with them as I’m not happy with their service and it’s not worth paying for they now expect me to pay a R1700 cancellation fee. If I was at fault yes I would understand that and pay with no doubt. How are they expecting me to pay while they failed to provide what they promised. I’ve never received an alert from Cartrack not even once I’ve complained before and they promised to do better but there’s no change. I’d like the management to please cancel my contract and uninstall their device on my vehicle as if seen competitors who are actually doing much more better and their premiums are lessor.