Bad service

I have not even app**** or picked a subscription. After the first time money went off my account I stated this to them. The responce I got is that the go ahead came from the dealership. I said to them cancel it and they told me that I just have to pay that one fee which I then did. I cleary asked them to confirm that will be the last payment. The next month money went off again and I got the same responce, that its the dealers.

Thus I'm paying the fee but the dealers are their client and the dealers needs to cancel the subcription I did not sign up for.

If this is the survice I get in the begining I would not like to find out what will happen when my car gets stollen !!