Bad service

I want to express my dissatisfaction with Cartrack , on the 23 of September they debited an amount of R929 on my account , I further logged a complaint regarding the matter and the consultant that handled the case advised that they will refund the money within 7 to 14 business working days. To my surprise I’m shocked that the refund is still not yet in my account and I was advised that I will only get a refund of 870 , where is 59? You guys said that this amount was debited in error and why m I not getting my R929?

Today is day 15 and I did a follow up and I was transferred to the finance department, I spoke to the consultant expressing my frustrations he further pretended not to hear me and hang up the call.

I’m so frustrated with the service I have received, I’m not happy at all.