Bad service

My name Is Gugulethu Mkhize my user is MKHI05209 I had an accident in May I continue to pay because I knew what I sign up for In July my car was written off I called cartrack to tell them to remove the unit from my old car to new car they said I need to pay R880 so that the Technician will come and install this was not addressed when I took the contract but I said okay fine debit that money month July 2024 they debited the money after that everything went silent I've been calling them up until I got tired I called them this morning to cancel they want more money but I'm paying for something that I don't have my new car don't have the tracker I have also emailed Ombudsman about this. who is at fault at this moment I don't have the tracker but I paid. Cartrack have a very bad service they don't communicate I want to cancel because I'm looking for future.