Bad service

I installed a dashcam last December (2024), the dash cam stopped working around the 27st of January and I have reported it to customer care. The operator told me that Cartrack will monitor and be in touch to send out a technician.

With no feedback I was trying to get in contact to arrange an appointment for the technician to come out to inspect the problem.

Appointment was set for the 25th of March (I had to wait 3 weeks for this appointment). on the 25th of March no one showed up!

For 3 months I have been paying for a dashcam that is not working! Am I going to get my money's back?!

The appointment was scheduled for that Friday the 28th of March at 12h00, after the technician showed up just after 14h00.

The technician replaced the dashcam with a new one. I asked him what was the problem with the old one, and he said that it might be the software of the dashcam and the office did not activate something on their side.

Today the 10th of April 2025, the dashcam is not working yet again! It stopped working 6 days ago. I have reported the problem yet AGAIN via email on the 4th of April - NO FEEDBACK!!!!

I want urgent feedback!