1 reviews | Active since Jun 2022
Bad service
Good day
I am not happy with thee service you rendered to me on the 14th I received a call from wok of your agents and she was positioning something of R30 and I explained to her that I was actually interested in installing the prevent start which cost a R1000 so I will take what ever you pitching after the prevent start as it's a bit costy ,she agreed n that how we finished the call so on the 3rd/4th I tried tracking my car on the app and activating the car watch as I traveled out of the city weired enough it was written that the last updated was on 19 days ago I called in to check I was assisted by miss Gula/Gola and I not pleased with how she handled things.
She informed me that my tracker is kit working because it's faulty I said why did it become fault just on the day I received a call from their agent? She said it needed an upgrade or something like that I still stand on my work because she confirmed that it stopped working on the 14th and that the day I got a call from the 1st agent doing telemarketing, I said can I have a recording she said I need to go a branch I asked which branch cos I never went to any branch as I was reffered, she said she can't assist me with recording of the 14th but only has the recording of when I started the contract, yet know 1 called to to say they are deactivating my tracker and you continued debited, now my car doesn't have a tracker because you decided to switch it off
The only paper that I got said my tracker holds a year warranty it never stated that it will be stopped I was charged extra for my to activate the car watch option but now I don't have access? Now they the warranty is over why was I charged? Why was the device deactivate? Why was the car watch deactivated?
Can I also have the recording of the 1dt agent on the 14th of Feb
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Please note that I haven't been assisted ever since I logged the incident,I got an email from an agent called Lyle Botha saying they tried calling me ,o called back na he took my statement and that was after mee calling multiple times and asking the agents to direct me to his line after 3 days he called and took my statement .
It's been over 2 week's I called in today to get feedback I was told that his at leave and I asked the agent if he can't refer me to anyone else they said his the only person who can assist ,I further explained that they debited yesterday ,why did they debit if they can't assist .they said the tracker is faulty so why debit as it's not working and it's over a month
Please note that I haven't been assisted ever since I logged the incident,I got an email from an agent called Lyle Botha saying they tried calling me ,o called back na he took my statement and that was after mee calling multiple times and asking the agents to direct me to his line after 3 days he called and took my statement .
It's been over 2 week's I called in today to get feedback I was told that his at leave and I asked the agent if he can't refer me to anyone else they said his the only person who can assist ,I further explained that they debited yesterday ,why did they debit if they can't assist .they said the tracker is faulty so why debit as it's not working and it's over a month