Bad Service

Item: Cartrack
Rating: 1

I have been waiting for 2 weeks for the Pretoria branch to come install a unit in my car. And I have been promised that they will and no one has showed up. I need a unit installed asap as I have already paid for this. This is unacceptable as now I am driving my car without comfort

Helpful (0)

Replies (4)

Cartrack's replyOfficial

03 Nov 2016, 11:23

We note your concern. Please accept our apology for the inconvenience. We will be in contact and are confident that this matter will be resolved.

Kind regards,
The Cartrack Team

Cartrack's reply03 Nov 2016, 11:23

Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact and are confident that this matter will be resolved.

Kind regards,
The Cartrack Team

Cartrack's replyOfficial

03 Nov 2016, 12:52

As discussed with the Branch Manager, fitment was arranged for today at 18h00.

Kind regards,
The Cartrack Team

Cartrack's reply03 Nov 2016, 12:52

Official

As discussed with the Branch Manager, fitment was arranged for today at 18h00.

Kind regards,
The Cartrack Team

's updateReviewer Update

04 Nov 2016, 14:59

All has been resolved, and I was happy with how stoffel handled the situation with professionalism.

's update04 Nov 2016, 14:59

Reviewer Update

All has been resolved, and I was happy with how stoffel handled the situation with professionalism.

Cartrack's replyOfficial

04 Nov 2016, 15:52

Thank you for your valuable feedback and the opportunity to resolve this issue.

Kind regards,
The Cartrack Team

Cartrack's reply04 Nov 2016, 15:52

Official

Thank you for your valuable feedback and the opportunity to resolve this issue.

Kind regards,
The Cartrack Team