Bad service

I called on the 11th around 21:42 to cancel the track services with you due to not receiving any information from you and also when am driving to dangerous zone I do not get any notification I told the guy that I spoke with Sello that I will be moving with tracker because they offer better service than you and I will be paying R170.00 with you am paying 200 he said ok I will assist you with the cancellation he told me that my last debit order will be end of June then boom on the 13th my account was debited you debited R204.00. On the 14th I called to ask why are you debiting my account again I was told that was a cancellation fee. I said to the lady that answered the call why was I not told about the cancellation fee when I was cancelling you. Any just debit my account anytime you want too she said no we will listen to the call recording and come back to you… to my surprise no body called till today. On the 16th I called your call centre again I was send from pillar to post by your *********** agents. Today I called again I spoke with this other guy he was asking me why do I suggest then I was like why are you asking me that because I have been explaining to you what transpired here I said to him so what am saying is null and voided he said yes is null and voided.. the other lady was telling me about terms and conditions of which I never received I don’t have anything from you hence am cancelling… I am not going to pay for any cancellation fee that I don’t know about