bad service

Good day,

I am not happy with the service I have received from Cartrack.

I requested the cancellation of the Datsun Go with registration number JC 61 CX GP on 09/04/2026, as the vehicle has been broken down for almost a year now. Since then, I have spoken to several agents regarding this matter.

One of the agents previously confirmed that the vehicle had already been cancelled. However, to my surprise, my debit order amount is still R563.00, which apparently still includes charges for JC 61 CX GP.

Please urgently rectify the debit order amount so that I can pay the correct amount.

Furthermore, on 13/05/2026, I spoke to two different agents on ***. The first agent confirmed that JC 61 CX had been cancelled and then transferred me to another agent to provide a breakdown of the R563.00 debit order amount.

The last lady I spoke to was extremely rude. I requested to speak to a manager, but instead, she placed me on hold for almost 20 minutes and then disconnected my call.

Please retrieve and review the call recordings from 13/05/2026 and provide me with:

An explanation as to why my call was disconnected. Confirmation of the cancellation status of JC 61 CX GP. A corrected debit order amount going forward.

I would also like to know whether this is the level of service customers are expected to receive from Cartrack.