Bad, Poor, Ridiculous service

I have been with cartrack for 2 years, I've never skipped any payment, my payments were up to date then my car was stollen then cartrack recovered their tracker unit but my car was not recovered. I was having a R150 000 recovery warranty, when I claimed the warranty they told me there terms and conditions which I was not aware of, I've asked for my contract so that I can look at those terms and conditions, they refused sending the contract to me they said I must check their website. Then their consultant called to tell me that I must wait for 60 days....I've been waiting since the beginning of October till to date no one is updating me with anything. When I call they say I must wait for 60 or they will come back to me. To my calculations 60 days is long passed. No more cartrack