Bad Non-Existing Service

I would really not recommend Cartrack to anyone out there. They claim to be the best, but they are not. This is not something I like to do but maybe it will help somebody out there before they choose Cartrack for a tracking unit.

We have a Fleet account with Cartrack so all the company vehicles is under one policy. We even have an Fleet accounts manager that sends me documents every month, getting hold off that manager is impossible as she is just not responsive you can't get hold off her via e-mail as she doesn't answer and phoning the fleet department and asked to be put through to her is also impossible as nobody knows who she is. So, we bought a new vehicle, and we asked the insurance to please add the vehicle under the current policy whereby I was informed it is not an issue but to have full cover we need to have a tracking in as this is a very high-risk vehicle. So on Monday 07 April'2025 I phoned Cartrack to ask if they can asssit in getting a new unit fitted before Friday 11 April'2025. Unit was discussed with the sales person everything was done from her side, I asked her to send me an e-mail stating that we did in fact request for the unit, that never happened. So, I was transferred to the scheduling department where I was told they can help me on 17 April'2025, I told the lady that I don't have time I only have time until Friday 11 April'2025, she responded and said no problem I will send an e-mail and get back to you, never happened. So on Wednesday 09 April'2025 I phoned again...it took me 30 minutes to get through to them and another 30 minutes to get to the right person, and then after 10 minutes I was told that sorry mam the call have been longer for 10 minutes I will be putting the phone down, I only wanted him to wait for the e-mail to come through. So, I never got the e-mail from him, phoned again and got hold off someone in the Fleet department to assist me, I explained to him exactly what happened and the problem I have. He asked me to put everything on e-mail and send it to *** that I have done and I only for a reply saying thank you we will be in touch. The salesperson from scheduling department phoned me back and said he did send a message; I asked him what number he used, and he gave me an old number for the lady that is not even with the company anymore. So, I got the e-mail saying that the unit will be fitted on Monday 14 April'2025 @ 08h00 so there was a technician assigned to this installation for today, at 09h30 I phoned just to be told another lie from them in saying that the technician phoned me to say he is running late, I never got a call from that technician, so then I got told that they are looking for another technician to have this unit fitted. I had to cancel everything that I had planned for the day just because they can't keep to the schedule.

To anybody out there, please reconsider if you are putting in a new tracking device as Cartrack is not an option.