AM
Alain M
1 reviews | Active since Mar 2019
11 Jul 2024, 10:17
Bad first impression on technical support.
I joined yesterday , the technician who fitted the device caused some electrical malfunctioning. Reported it and no one seems to care. No calls to arrange fixing the issue.
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
11 Jul 2024, 10:24Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply11 Jul 2024, 10:24
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
AM
Alain M's updateReviewer Update
11 Jul 2024, 20:34I am requesting cancellation and please come remove your devices. I can already smell trouble with your technical issues. They are very inefficient no calls or appointments made to resolve this issue.
I dont need your service.
I will reserve any debit orders that comes out of my account. Is it how you treat your customers? And this is within the first 48 hr of inception. Incident report less than an hour when it happned. This is ridiculous.
I am really asking myself why I accepted that call of yours.
I dont need your service.
I will reserve any debit orders that comes out of my account. Is it how you treat your customers? And this is within the first 48 hr of inception. Incident report less than an hour when it happned. This is ridiculous.
I am really asking myself why I accepted that call of yours.
AM
Alain M's update11 Jul 2024, 20:34
Reviewer Update
I am requesting cancellation and please come remove your devices. I can already smell trouble with your technical issues. They are very inefficient no calls or appointments made to resolve this issue.
I dont need your service.
I will reserve any debit orders that comes out of my account. Is it how you treat your customers? And this is within the first 48 hr of inception. Incident report less than an hour when it happned. This is ridiculous.
I am really asking myself why I accepted that call of yours.
I dont need your service.
I will reserve any debit orders that comes out of my account. Is it how you treat your customers? And this is within the first 48 hr of inception. Incident report less than an hour when it happned. This is ridiculous.
I am really asking myself why I accepted that call of yours.
AM
Alain M's updateReviewer Update
11 Jul 2024, 20:35I meant trouble with our technical supports....
AM
Alain M's update11 Jul 2024, 20:35
Reviewer Update
I meant trouble with our technical supports....
AM
Alain M's updateReviewer Update
11 Jul 2024, 20:40Also I meant reverse debit order.
AM
Alain M's update11 Jul 2024, 20:40
Reviewer Update
Also I meant reverse debit order.