Bad experience with Cartrack

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration with the service I have received from Cartrack over the past three years. I signed up with your company to monitor my vehicle, but unfortunately, the experience has been marred by consistent issues since the inception of the contract.

Firstly, the unit was not properly installed when it was initially set up, forcing me to contact Cartrack for a second installation. This inconvenience was the first indication of a lack of attention to detail and a disregard for customer satisfaction.

Subsequently, the Cartrack unit malfunctioned, rendering it useless for tracking purposes. When I reported this issue, I was dismayed to learn that Cartrack demanded a call-out fee for a problem that stemmed from the faulty unit that was installed from the beginning. I firmly believe that I should not be held responsible for a defective product that was supp**** to me.

In an attempt to resolve the situation, I requested to terminate the contract due to the ongoing problems and the ineffective tracking system. However, I was met with resistance and was informed that I would either have to pay a hefty cancellation fee or wait until the end of the contract period. Choosing the latter option, I continued paying for a service that consistently failed to meet its intended purpose.

As a gesture of goodwill, I held off on the final payment and communicated my willingness to settle the outstanding balance once Cartrack removed the malfunctioning unit from my vehicle. However, for the past six months, I have been subjected to relentless calls from Cartrack, pressuring me to make the payment without addressing the root cause of the issue.

This continuous harassment and the lack of genuine effort to resolve the problem have left me feeling extremely dissatisfied as a customer. I expected a reliable and efficient tracking system for my vehicle, but Cartrack has failed to meet these expectations, and the customer service experience has been nothing short of disappointing.

I urge Cartrack to take immediate action to rectify this matter by acknowledging the faulty unit, removing it from my vehicle, and providing a resolution that is fair and just. Please consider this complaint seriously, as I am genuinely seeking a satisfactory resolution to this ongoing problem.

I trust that you will handle this matter with the urgency and attention it deserves. I look forward to your prompt response and a resolution that will restore my confidence in Cartrack’s services.