Bad experience & lack of communication.

Good day,

I have been a Cartrack customer for about four years. My contract for my first vehicle ended in July 2025, and I requested for it to be cancelled. However, the cancellation was only processed a month later, during which time I continued to be billed and ended up with an outstanding balance. Following that, I registered a new vehicle with Cartrack. In August 2025, there were four unexpected transactions on my account: 25 August: R281.30 27 August: R450.89 (which I had to reverse) 29 August: R509.89 31 August: R115 I escalated the issue to various consultants in the accounts department, who assured me it would be reported to the allocations department. However, I never received any feedback or resolution. In September, an amount of R185.90 was deducted, but I was later informed that the payment had bounced. I have since checked with my bank, and all of the above amounts were successfully paid to Cartrack.

This has been an extremely frustrating and disappointing experience. Based on this, I would not recommend Cartrack to anyone.

I would appreciate urgent clarification and resolution of this matter.