Bad experience

I've had a cartrack unit installed in my vehicle not even a month ago. Located the vehicle in an area where I know it is not as I was standing next to it in a different location. When I phoned cartrack they told me the unit did not update from the 18/05/2024 it is now 22/05/24 they cannot tell me where me vehicle is at the moment. I mean s it not a 24/7/365 day tracking very dissatisfied with the service I'm receiving. Told them to remove the unit out of my vehicle but need to pay a cancelation fee because they are *********** to do what they are paid for really not worth the effort to do business with them.