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Albert D
1 reviews | Active since Oct 2022
26 Oct 2022, 08:19
Bad experience
We had an agreement that there will pay an amount when my car is ****** and not recovered but now my car was ****** and they didn't recover it now they don't want to pay what they are say it was part of my package and i suppose to report to them every 3 month's to check the device is still active but when i reported that my car is ****** they say there are saw it in Vosloorus
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
26 Oct 2022, 09:39Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply26 Oct 2022, 09:39
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
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Albert D's updateReviewer Update
26 Oct 2022, 10:17Hi what makes matters worse is that, I have called cartrack on the 29th of May 2022 to test my unit, the consultant confirmed the correct address where my car was parked. Unfortunately for me I got hijacked on the 25th August 2022 on my going home, regardless of the trauma I have experienced from the hijackers, cartrack is adding salt to the wound,because now they are not keeping their word. When I reported that the is ****** a consultant by the name of Tebogo advised me that the Unit is picking at vosloorus. However now cartrack is saying my claim is invalid as I was not testing my unit quarterly, a consultant by the name of Kemitso Molefe mentioned that all recordings are lost in their system it's only the 1 from the 29th of May 2022 available. To this date cartrack is still debiting an amount of R242.92. So please tell me what am I paying for, as my car was not recovered and I am not compensated..So cartrack is not the best company infact they are ********. 😡😡😡😡🤬🤬🤬😡😡
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Albert D's update26 Oct 2022, 10:17
Reviewer Update
Hi what makes matters worse is that, I have called cartrack on the 29th of May 2022 to test my unit, the consultant confirmed the correct address where my car was parked. Unfortunately for me I got hijacked on the 25th August 2022 on my going home, regardless of the trauma I have experienced from the hijackers, cartrack is adding salt to the wound,because now they are not keeping their word. When I reported that the is ****** a consultant by the name of Tebogo advised me that the Unit is picking at vosloorus. However now cartrack is saying my claim is invalid as I was not testing my unit quarterly, a consultant by the name of Kemitso Molefe mentioned that all recordings are lost in their system it's only the 1 from the 29th of May 2022 available. To this date cartrack is still debiting an amount of R242.92. So please tell me what am I paying for, as my car was not recovered and I am not compensated..So cartrack is not the best company infact they are ********. 😡😡😡😡🤬🤬🤬😡😡