Bad customer service from Cartrack

I paid my Cartrack account on the 25th of April but it is still not active 9 days later. I see also that a debicheck mandate has been sent to my bank but the service is not active on my account. All Cartrack knows is to collect premiums without any customer service at all. Once you pay them they simply forget about you and wait for the next debit order to go through without providing the service. What a bad choice for a vehicle tracking company but I I’ve been warned!