bad customer service

i just opened a cartracker 2days ago and wow they already showing me flames. i fear if i should continue with the plan or not as their customer service is disgusting. the plan that i have covers a CarWatch however on my app it says it does not cover for it, i than went to car tracker physically they than transfer me to the head office, head office firstly claimed i have to add that benefit i told them i cant as my package comes with it, they than at a letter stage said advised that they will call the tygervalley branch and requst them to activate it from me, i than called the branch myself as i urgently need the watch as its not safe where i am parking at work, the branch says its the headoffice that is able to activate the watch, currently i am very confused. what is the issue of just adding a watch if it was not done? i wonder should something happens if they really deliver #Irritated