yM
yolandi M
1 reviews | Active since Aug 2015
20 Nov 2025, 17:44
Bad customer service
With having a hearing disability NO ONE at cartrack is willing to assist and explain stuff we do not understand. The debit order for the wrong amount is asked to be approved and it will apparently be changed later and my question on how to add cartrack tag as it seems to not be on the application is just ignored. Worse service i have ever seen
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
20 Nov 2025, 17:54Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply20 Nov 2025, 17:54
Official
Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
yM
yolandi M's updateReviewer Update
22 Nov 2025, 10:13I managed to speak to Zama at client services and oh boy, what a relief. Someone who was able to answer ALL my questions, she had patience in explaining, she ensured that i understood , she was a one stop shop and it was a delight and a huge relief to finally get answers to my questions and to ensure that we get installed what we want and need. Thank you so so much to Zama because she is a HUGE asset to the company. Hope cartrack will look after her.
yM
yolandi M's update22 Nov 2025, 10:13
Reviewer Update
I managed to speak to Zama at client services and oh boy, what a relief. Someone who was able to answer ALL my questions, she had patience in explaining, she ensured that i understood , she was a one stop shop and it was a delight and a huge relief to finally get answers to my questions and to ensure that we get installed what we want and need. Thank you so so much to Zama because she is a HUGE asset to the company. Hope cartrack will look after her.