Bad customer service

I don’t even want give star. On 25 jan 2024 went cartrack app seen not working call cartrack client service told me wait 15 min lock in again still nothing it keep turning. They told unit were sleeping mode. 27 Jan 2024 call again now, lady accounts told i own money for roaming fees because went over the border Des 2023 i never left my home. Transfer me back client service holding for 30 min and phone went dead call again now client told me delete app and install again still turning. Call again cleint service told me this outstanding roaming fees cam from 19 Des 2022 when i were on holiday in Clarens close to Lesotho border. That why they block my account,no communication with me about outstanding amount. Can believe how un professional Cartrack are increase debit order one month if you don’t want speak to your customer.