Bad customer service and wrong device installation

If you looking for a tracker please don’t use this company! Run! I have been their client for 48hrs and I am already experiencing issues and poor customer service. The technician installed the device ,not according to my package and I’m still waiting for a assistance with their app. I called the call centre and that is incompetence at its best ,they transfer you from call centre to control room to the fleet department if you request for a superior they keep transferring you or make you hold on the call for dear life. Oh! And don’t waste your time on the CEO escalation mailbox, they apologise but don’t help you. I guess when incompetency starts from the top you can’t blame the call centre agents for their lack of customer service.