Bad customer service

I am writing to express my frustration with the service I have received after joining Car Tracker on 21 February and having the tracking device installed on 23 February by technician Gabriel Maleka.

Since the installation, my vehicle’s dashboard has been flashing an orange EPC warning light. When I contacted Gabriel, he refused to assist and directed me to call ***. I called and spoke with a consultant named Pretty, who placed me on hold for an extended period before the call disconnected. I called again and spoke with Thabang Maredi, who said he would escalate the matter to the technical department and send me a reference number via SMS, which I never received.

This level of customer service is unacceptable, especially for a new customer. If this were an emergency, I would have been left at risk. I expect:

- Immediate technical assistance to resolve the EPC warning issue caused by the installation. - A formal reference number for this complaint. - A review of your customer service processes to prevent others from experiencing this treatment.

If this matter cannot be resolved promptly and professionally, I will have no choice but to cancel my service with Car Tracker.

Please treat this as a formal complaint and respond with a clear plan of action within 48 hours.

Contact *** Sincerely, Ms JO Boholo