bad customer service

I have never been so disappointed with Cartrack. I have always known them to be efficient and responsive. I contacted Cartrack to enquire about a new contract and was informed that a consultant would call me back. This never happened. I followed up today and spoke to a consultant named Nthabi (if I recall correctly). We discussed my request and agreed that I would cancel my current contract and take up the new package. She then asked me to hold on, and without any explanation, my call was transferred to another consultant. The new consultant asked how they could assist me, despite the fact that I had already been assisted and verified by Nthabi. I was then expected to start the process from scratch, which is where I drew the line. I cannot continue calling only to be told that someone will call me back, and when I do follow up, I am transferred between consultants and required to repeatedly explain my request. This is very poor customer service. I initially wanted to upgrade my contract, but with Cartrack, this has unfortunately become a frustrating experience. I will await your call once you have decided to proceed with onboarding me.