MO
Mothupi O

1 reviews | Active since Mar 2009

27 Mar 2019, 15:20

BAD CUSTOMER SERVICE

I a, very disgusted by the way in which car treats it clients. I sold my car and wanted to cancel the service and i was told i would need to pay something approximately R1700 or so later

There is no option of removing and replacing the the device without having to pay something for it.

I am totally disgusted on how i got treated as a client, i stronlgy encourage who thinks of using car track as a company, to stop with immediate effect and run for the hills, consider other device tracking companies, you are more likely to get bad service at cartrack

There is no time to engage with clients for purposes of finding common grounds, all the company is interested in is that they didnt get their monies and that they will throw the contract at clients for situations that can be resolved for purposes of retaining clients, i dont think that the company has client retention strategy.

I reiterate, never ever, under no circumstances even if a nice sales person from car track approach you, never ever buy the device, otherwise you will be getting yourself into a serious dark pithole.

I AM EXTREMELY DISSAPOINTED IN THE MANNER IN WHICH I WAS TREATED BY CAR TRACK.

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Replies (1)
Cartrack
Cartrack's reply27 Mar 2019, 15:35
Official
 We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 

Kind regards 

The Cartrack Team 
 

Best regards,