1 reviews | Active since Jul 2016

20 Nov 2023, 09:21

Bad Customer Service

These service providers call a thousand times to sell you a product but customer service is not what I expect it to be. My issue is… when a debit order bounced, they run a debit order each day after that till they get the money, now that accumulates bank charges and it reflects bad on my account.

No 1 cares to call the customer to check which day is suitable for a customer to have another debit order processed but instead there’s no communication, they just do what suits them and that is unacceptable, it’s unprofessional, it’s disrespectful to a client and it’s a parasitic behaviour. It needs to stop.

0
Replies (2)
Cartrack
Cartrack's reply20 Nov 2023, 10:11
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team 
's update22 Nov 2023, 20:05
Reviewer Update
Till today no 1 has made communication with me with regards to a solution moving forward the way things are done at the moment is not how things should done but I can say they’ve done very well by not running another random debit order without phoning me.