Bad Customer Service

Our Cartrack account was in arrears. December we received a call from Thabang Manamels advising if we pay a certain amount it will be up to date, which we immediately did and emailed POP through to him. I called him again after payment was made and he advised that the account is open and expires end March 2025. I emailed him on numerous occassions but to date no reply. I called to date no reply. I left numerous message for call back, no reply or call back. The problem is that Nimble Group Attorneys are calling us for the cartrack arrears. Did they not update the system. Why are we not being called back as requested to sort out this matter. I am very upset at the moment. Please go listen to the call in December between me an Thabang