Bad customer service

Eeeg!!! where to begin 1st had 2 cars being offline one of the systems not even being a year old then If you phone to report they tell you it takes R600 per unit to fix as your contract is now finished or you can have the option to add a R30 per unit that would fore come you paying R600 cash to fix units ( my opinion feels like money making scheme because just when it a year suddenly unit not functioning) Then they send technician and oo !!! my goodness their office gives technician wrong address and to no surprise since technician repaired this unit is giving false alarms I reported it multiple times now and still no one phoned me back to repair this problem and the call centre people not friendly you can hear all this is so much work and then they will transfer you multiple times as this is not their department or jobdiscription and all this on your phone account (feels like you rather phoning DSTV instead of cartrack as the service is now the same)

My Second car they say 8 o'clock Monday morning technician will be at my home to fix the unit to his surprise again his office gave him wrong address and this technician had to drive all the way from JHB for 4 hours to come and repair this unit in Mpumalanga just want to thank that technician that is now going the extra mile

So yes to new people add that R30 now for within a year to come it seems you will have to pay for repairs on your system and loads of talk time on your phone if you should phone to report a problem on your cartrac system