KA
Kobus A
1 reviews | Active since Jul 2024
10 Nov 2025, 11:39
Bad customer help
Worst customer support i have ever seen No manager to help on phone for 45min
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
10 Nov 2025, 11:41Good day Kobus,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply10 Nov 2025, 11:41
Official
Good day Kobus,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
KA
Kobus A's updateReviewer Update
11 Nov 2025, 14:40After first encounter with customer support I see that nothing has changed . I was sent a vehicle instalation report and it had the wrong vehicle model on it.I was phoned to find out if everything was ok. I informed them that the vehicle model no was wrong and gave them the correct vehicle model description. They told me that they will correct it and forward me a new certificate. When I receive the certificate it was the same wrong model description. Now I am a little concerned that one day I might need them and I have the same challenges.
KA
Kobus A's update11 Nov 2025, 14:40
Reviewer Update
After first encounter with customer support I see that nothing has changed . I was sent a vehicle instalation report and it had the wrong vehicle model on it.I was phoned to find out if everything was ok. I informed them that the vehicle model no was wrong and gave them the correct vehicle model description. They told me that they will correct it and forward me a new certificate. When I receive the certificate it was the same wrong model description. Now I am a little concerned that one day I might need them and I have the same challenges.