Bad Customer Care Service

I have 3 cars with this particular service provider. I requested my logbooks for two cars for the 2*** financial year. To date, i have been sent from pillar to post. Apparently the units on my cars have not been working since installation. Its more surprising because i was able to check the locations on the app during that financial year.

These guys are not serious about customer service and do not even take our properties serious. So i basically have been for a service that has not been rendered all these years. Im beyond disappointed. Ive escalated the matter to a lady called Maggie Malala (The Manager) with no joy. Ive escalated the matter to the CEO, its been two weeks now, no response.