BAD COMMUNICATION AND CANCELLATIONS FEES

Tried cancelling my contract on the same day as installation as I couldn’t cancel with my previous tracking company. Heard that because it came from insurance department and not marketing they can’t cancel ! Which doesn’t make sense cause y’all ain’t an insurance department. Sent MULTIPLE emails and tried calling but response comes back 5 days later. I’ve sent an email Monday morning and as awaiting response. I’ve advised multiple times if this is not resolved soon I will escalate it to the relevant organisation. Was told to pay an early cancellation fee of R2600 ! I provided all my necessary information in the email yet no communication. This needs to be resolved immediately!