Bad communication

I was scheduled for a fitment with them for the 4 feb at 10am but the technician did not pitch and no communication. I called them they then told me the technician had a break down they will assign a new technician to me but no technician has been assigned i called 8 times in one day they all in scheduling department dont know what to do later customer service put me through to a team leader in scheduling department telling me a technician will come after 17:00 but no technician came out. No communication if I didn't have to call they wouldn't communicate. Let's wait and see what heppends tomorrow