Bad client service

Had the worst experience ever bad bad client service. First of all i was informed that if i missed a appointment that i need to pay R600. So on Friday i had a apointment for 3 pm so i went to the supp**** address 15 min earlier only to wait there for more than 2 hours and no one had pitched or called. Called scheduling department and had no feedback on my last attempt to phone scheduling dep at last some one could helped me and informed me the technician whould not make it for friday. So ive asked if they could please assist on Saturday but said he already had appointments for Saturday. Till now had no feedback on when they would reschedule me asap my insurance is waiting for the letter. Lastly i would like to known if they are going to pay me the missed schedule fee i had to spens money to get there and took off @ work for the fitment and no one ever showed or called me