Bad Client Service

Dear CarTrack,

It would be really nice if you tried helping your clients in need. There's absolutely no way you can tell me that my requests are unreasonable.

My car was ****** on the 14th of January 2024, On the day, I got prompt updated from an agent named Given, and since his last update at around 17:00 I've never heard from Car track again.

I called in and was told someone would return my call shortly from the recovery department and haven't received a call back to date.

I've email and got ticket number Ticket#*** from an automated email response and still, no contact from the service provider.

All I asked for was: 1. A further update on findings 2. Proof of the mentioned findings in the form of pictures or anything 2. For the ****** vehicle to be removed from my account and billing details to be updated

and now, I would like to request a Tracker certificate.

How is this good customer service????