Bad Client Service

After a month of extreme frustrations I am contacting you out of total desperation.

My wife was in contact with Cartrack as she did not get the same report on her car as I did on my vehicle. Cartrach informed her that the unit in her vehicle needs to be replaced. She has been trying, and has been on the phone to Cartrack since 10:30 this morning and is still on the phone, trying to get the unit replaced. In January 2025 the vehicle was at Mitsitech inn Alberton for repairs. Cartrack would have gone to replace the unit, needless to say they never arrived in two weeks. Subsequently Cartrack Rustenburg would have contacted me to arrange to have the unit replaced at my place of work, needless to say they never contacted me or replaced the unit. We have been trying this morning to arrange again for the unit to be replaced. We have been sent from pillar to post with no definite answers, as if they are now treating us with disdain and as idiots, no commitment to client service.

As a company committed to client services and acting in the security industry you should have recordings of phone conversations. My wife is currently on line from the cell number ***.

Can we please get feedback from a senior executive explaining why this is how your clients are treated. The manager we spoke to this morning is Kolwoni.