Bad client service

Good day

I am not happy with the service from cartrack,I don't want to lie but they seem to be very *********** with their work,this is not my first compliant via hello Peter one thing that I realized is that they only take clients serious once they've complained on this platform, I've send so many emails to them they never rep**** but the time I used hellopeter they called instantly,I have an issue that I've raised in march were an agent called to sell a warranty plan to me,I didn't decline the offer I explained that I want to add prevent start but let me gather funds 1st so the very same day they stopped my tracker and now they are stating that they can't do that ,they can't even provide me with the recording,I've been talking to Lyle Botha who is the head of complaints department who seem to be also failing me in term's of resolving the queries,now that I want to cancel he was offering me 2 Months free subscription and I told him that I'm okay thank cause I moved to a different tracker all they need to do is cancel and due to their bad service they'll figure out how they sort out the cancellation fee as they did me wrong. There is no way the car track couldn't have other departments,all the people at help desk can't assist me ,who should assist me when Lyle is on Leave .from the 14th of February my tracker has been stooped but no one is taking accountability for their fault.