Bad client service

<p>I acquired a cartrack device a few months back, and it was installed in Bloemfontein.</p> <p>The package that I use was the executive package to the amount of R149 p/m.</p> <p>About a month, back one of the cartrack agent who was trying to sell “The Happy Button “option to me. Phoned me I was told that I could easily go onto the cell app and check for info on whatever the happy button provide.</p> <p>About two days after I confirmed that I am interested in that option I phoned back and told the agent that I cannot access the happy button option due to the fact that the mobile app do not make provision for that. He told me that he will sent me a link that I must use for that option, of which until today I did not received.</p> <p>At the end of June 2017, when I checked on my bank statements I saw that now suddenly my subscription is R284, 00???.</p> <p>I phoned Cartrack on 2017-07-04 at about 12h00 for the first time, chose option 4 (for accounts) of which I held the line for 15min and still nobody answered. I the phoned again and chose option 3(client service) and spoke to a guy that clearly did not understand what he is doing at that office , he put me through to accounts department , of which the telephone rang tree times ,then someone picked it up and put the phone down. Very unprofessional!</p> <p>At this stage, I am not happy with Cartrack and will not hesitate to tell people how useless and unprofessional they are! I can just imagine how a person will struggle when he or she is actually in need of urgent assistance or if their vehicle are ******. I will not leave this matter here!!</p>