FN
Frank N
1 reviews | Active since Jul 2011
02 Dec 2019, 14:30
Bad call interaction, summons for cancelling
i requested to cancel my contract on the 27 of nov, fast forward 2 dev i get an sms of summons being served on me. spoke to a lady on the fon to voice my concerns and was rudely told to pay up and live with it (grossly reworded... whoever is advising you on using this technique has just left a bad taste in my mouth. a simple email or sms to remind me to pay as well as instructions on how to pay would have saved you a disgruntled customer. it doesn't cost anything to be courteous to a client on the call. for that reason alone i will wait on the summons
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
02 Dec 2019, 14:33We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Kind regards
The Cartrack Team
Cartrack's reply02 Dec 2019, 14:33
Official
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Kind regards
The Cartrack Team
FN
Frank N's updateReviewer Update
02 Dec 2019, 14:44on second thoughts, i will pay u and just leave you to do what you do, it's a pity a lot of technicians and other people will probably lose their jobs when you lose market share to your competition due to the attitude of your staff. I read through other reviews and it seems there is no effort or intent to change your attitude towards clients. it really doesn't cost a thing to be courteous, from the wording in your smses to your call centre agents, especially in accounts. not everyone is out to avoid paying you. all the best with your business but you need to rethink how you treat your customers.
FN
Frank N's update02 Dec 2019, 14:44
Reviewer Update
on second thoughts, i will pay u and just leave you to do what you do, it's a pity a lot of technicians and other people will probably lose their jobs when you lose market share to your competition due to the attitude of your staff. I read through other reviews and it seems there is no effort or intent to change your attitude towards clients. it really doesn't cost a thing to be courteous, from the wording in your smses to your call centre agents, especially in accounts. not everyone is out to avoid paying you. all the best with your business but you need to rethink how you treat your customers.