Bad Bad Service Cartrack

I have being a loyal customer with Cartrack for years and all my cars and family members are under cartrack . However they have being deducting money from my account only to find out that they cant even track my car . I noticed this matter when my car was booked in for service and the battery was removed no one from car track bothered to call me like they do on my my other vehicles. When I called They cant even tell me the location of the car .Cartrack I have lost faith in you guys I am paying you guys to get peace of mind however I am paying you and you not delivering the service you promised how do you debit my account but you cant locate my car .Meaning the is no one paying attention the the car in question cant be picked up but you debit my account why don't you at least notify me that you cannot pick up the location or movement of my car . Unlike you wait for me to inquire with you is this ***** or what . The least you could have done is contact me and notify me